Shipping Spain and Portugal

Most of our products offer FREE shipping and return

You will find the shipping type in the tab of each product, in case the selected product has shipping cost.

In general, and for logistics and storage reasons, our orders are delivered 2-8 business days, although this period may vary in periods of high demand such as sales or Black Friday.

Products with fast delivery, delivered within 24-48 hours

Please feel free to contact us if you need help to identify the estimated shipping time.

  Please note that shipments to the Canary Islands may be delayed for customs reasons unrelated to our management.

Changes and returns

The Pet Atelier offers the buyer the possibility to withdraw from their purchase, and return or change the size of the purchased products, within fourteen business days after receiving the product.

The Buyer may withdraw from your purchase by writing to the email your decision to withdraw, indicating your full name, order number, and reference of products to be returned.

The goods must be returned in identical conditions to those in which they were delivered, with all their original containers and wrappers.

The Buyer must make this return to The Pet Atelier at a period of 14 calendar days after he communicated his desire to withdraw from the contract .

The first change of size or change of product, is always free. From the second change, the shipping will have an additional cost of € 4.95.

The customer can also choose a free return by gift card or its original payment method.

Sale or Discontinued returns are not accepted, but customer will have the option to exchange for another item or gift card

Custom-made, custom-made product returns or special orders from suppliers are not accepted.

International Shipping-Europe

International shipments have a shipping and return cost of € 6.95

The estimated delivery time is 7-15 business days, although this period may vary in periods of high demand such as sales or Black Friday.


After the order is placed, it is possible to cancel within 24 hours.   After this period, and for logistical reasons, it can only be canceled once the item has been received.


In the event that the item purchased by the Buyer is defective, we will proceed, as appropriate, to repair, replacement, discount and/or resolution in accordance with the legal warranty.

It is understood that the products are compliant as long as they conform to the description made by our website, and have the qualities that have been presented, the quality and the usual features of a product that are reasonably expected.

If any of the products do not comply with their description/photographs, the buyer must inform indicating their name, order number, reference of the product concerned and photographs thereof within a maximum period of 10 working days upon delivery of the product.

The Pet Atelier firmly undertakes to return 100% of the purchase value in case of quality problem or loss of your order within a maximum period of 90 days


In no case will The Pet Atelier be responsible for the damages that may be caused by the products purchased for reasons attributable to it.

 The Pet Atelier establishes in the characteristics of each product its composition and size guide, and it is the buyer's responsibility to fail to verify these specifications.